RESOLVED: 7/22/2019 2:00PM SLT
The new hard drive has been installed and the grid is back online. We appreciate everyone’s patience as we strive to provide you with the best service possible & the fastest servers on the Hypergrid! If you experience any issues, please let us know!
UPDATED: 7/22/2019 12:00AM SLT
The internet connection issues with the primary server have been resolved. While doing diagnostics we discovered one of the hard drives is failing, so we have to take the grid down again in order to install a new drive. All data is backed up to 3 different servers automatically to insure we never lose it but to be on the safe side we are ordering a new drive to replace it before it fails.
UPDATED: 7/21/2019 3:00PM SLT
Due to the diagnostics being performed on the server housing and connections taking considerably longer than we expected, we are bringing the grid back online. There may be some lag, and we may need to take it offline again once they are ready to move forward with the repair. We will continue to update this thread as we know more.
UPDATED: 7/21/2019 3:00AM SLT
We have determined the problem is being caused due to the worldwide internet outage last month. When the service that provides internet access to the server did the repairs something was not done correctly. Our technicians are investigating the issue.
REPORTED: 7/20/2019 11:30PM SLT
The main grid server has gone offline. We are investigating the issue and will post more information as it becomes available.